C.C.C Academy e.U. | Version: August 2026
§ 1 Scope
These General Terms and Conditions (GTC) apply to all services provided by C.C.C Academy e.U., in particular training, workshops, coaching, consulting and advisory services.
They apply both to consumers within the meaning of the Austrian Consumer Protection Act (KSchG) and to businesses. Where mandatory statutory provisions apply to consumers, those provisions take precedence over these GTC.
Supplementary agreements, service descriptions or offers may apply to individual services. In the event of a conflict, individually agreed written provisions take precedence over these GTC.
§ 2 Conclusion of Contract and Placement of Orders
Contracts are concluded exclusively between the respective clients or participants and C.C.C Academy e.U.
Orders or registrations may be placed in particular via the website, the learning platform academy.cross-cultural-communication.com, by email or on the basis of an individual offer.
A contract is concluded upon express confirmation of the order or registration by C.C.C Academy e.U. or, where an online booking process is designed accordingly, upon completion of the booking process.
The specific scope of services, duration, dates, fees and, where applicable, further project conditions are set out in the respective offer, booking confirmation or separate agreement.
§ 3 Services
C.C.C Academy e.U. offers in particular:
training and continuing education programmes
workshops
coaching and coaching programmes
consulting and advisory services
longer-term support, development and consulting projects
in-person, online and hybrid formats
digital learning offers and learning content
The nature and scope of each service are determined by the relevant service description, offer or individual agreement.
C.C.C Academy e.U. is entitled to engage suitably qualified trainers, coaches, consultants or other appropriate third parties to provide services.
§ 4 Training, Teaching Units and Course Materials
Contractually agreed training or teaching units must generally be used within 12 months from conclusion of the contract, unless a different period has been agreed in writing.
After this period has expired, there is no entitlement to unused units where the failure to use them is attributable to the client or participant.
Training, course, coaching and workshop materials, concepts, presentations, exercises, worksheets and other materials provided are protected by copyright.
They may be used solely for personal use or for the purpose agreed under the contract. Reproduction, distribution, publication, adaptation or commercial use is not permitted without the prior written consent of C.C.C Academy e.U.
§ 5 Online and Hybrid Services
Training, coaching, workshops and consulting may be delivered in person, online or in hybrid form.
For online services, Zoom, Microsoft Teams, Webex, Google Meet or other suitable platforms agreed in the individual case may be used.
Participants are responsible for having a suitable device, a sufficient internet connection and the technical equipment required for participation.
Technical problems within the participant’s area of responsibility do not generally give rise to a right to reimbursement or free repetition of the service.
Audio, image, video or screen recordings of training, workshops, coaching or consulting sessions are not permitted without the prior express consent of C.C.C Academy e.U. and all persons concerned.
§ 6 Duties to Cooperate
Clients and participants undertake to provide all information and documents required for the proper performance of the agreed service completely and in good time.
This applies in particular to information on target groups, project objectives, organisational framework conditions, special requirements and to materials, data or internal information required for training, coaching or consulting projects.
Delays or additional work resulting from late, incomplete or incorrect information are not attributable to C.C.C Academy e.U.
§ 7 Prices and Payment Terms
The agreed prices are set out in the respective offer, booking or individual agreement.
Invoices issued by C.C.C Academy e.U. are generally payable within 14 days from the invoice date without deduction, unless a different payment period has expressly been agreed.
Language training and open courses must generally be paid in full before the start of the service, unless otherwise agreed in writing.
For longer-term coaching, consulting or advisory projects, monthly billing, billing by project phase or billing by milestones may be agreed.
Additional services not included in the original scope of services will be invoiced separately following prior agreement.
Necessary travel, transport, accommodation or other project-related ancillary costs may be charged additionally where this has been agreed in the offer or prior to commissioning.
Prices stated for consumers include statutory VAT unless expressly indicated otherwise. Prices for businesses may be stated net plus statutory VAT.
§ 8 Rescheduling and Cancellation
Individual training, coaching and consulting appointments may be cancelled or rescheduled free of charge up to 24 hours before the appointment. In the event of later cancellation or non-attendance, the agreed service will generally be charged in full or a prepaid unit will be deemed used.
For cancellation of an entire corporate course by a client, the following cancellation terms apply:
up to 5 weeks before the start: free of charge
less than 5 to 3 weeks before the start: 50% of the agreed fee
less than 3 to 1 week before the start: 80% of the agreed fee
less than 1 week before the start: 100% of the agreed fee
For workshops and individually designed events, the following cancellation terms apply:
up to 4 weeks before the agreed date: free of charge
less than 4 to 2 weeks before the date: 50% of the agreed fee
less than 2 to 1 week before the date: 80% of the agreed fee
less than 1 week before the date: 100% of the agreed fee
Concept development, preparation or project services already performed, as well as external costs already incurred and no longer cancellable, must be paid irrespective of the date of cancellation.
Mandatory statutory rights of withdrawal for consumers remain unaffected.
§ 9 Longer-Term Coaching, Consulting and Advisory Projects
For longer-term coaching, consulting, advisory or support projects, the terms and notice provisions agreed in the respective offer or contract apply in the first instance.
Unless an individual arrangement has been agreed, longer-term projects may be terminated by either contracting party in writing by giving four weeks’ notice to the end of a calendar month.
Services performed up to the effective date of termination must be paid in full.
This applies in particular to consulting or coaching hours already delivered as well as project management, analyses, research, concept development, preparation, development of materials and other agreed project services.
External services already bindingly commissioned and costs that can no longer be cancelled must also be reimbursed.
The right of either contracting party to terminate the contractual relationship with immediate effect for good cause remains unaffected.
§ 10 Cancellation or Changes by C.C.C Academy e.U.
C.C.C Academy e.U. reserves the right to cancel, postpone or make organisational changes to events for good cause.
Good cause may include, in particular, failure to reach a required minimum number of participants or the short-notice unavailability of trainers, coaches or consultants.
If an assigned trainer, coach or consultant is unavailable, C.C.C Academy e.U. may appoint a suitably qualified replacement or offer an alternative date.
If a service already paid for can ultimately not be provided by C.C.C Academy e.U., payments already made for that service will be refunded. Any further mandatory statutory claims remain unaffected.
Participants or clients will be informed of material changes or cancellations in good time using the available contact details.
§ 11 Special Provisions for Coaching
Coaching is an individual advisory, reflection and development process.
C.C.C Academy e.U. supports coachees in working on agreed topics and objectives. No specific personal, professional or economic result is owed or guaranteed.
The success of coaching depends substantially on the active participation, personal responsibility and implementation by the coachee.
Coaching does not constitute psychotherapy, medical treatment or other therapeutic treatment and does not replace such treatment.
If it becomes apparent during coaching that other professional support is required, C.C.C Academy e.U. may recommend consulting an appropriately qualified professional.
§ 12 Special Provisions for Consulting and Advisory Services
C.C.C Academy e.U. provides consulting and advisory services to the best of its knowledge and on the basis of the information available at the time of the consultation.
Unless expressly agreed otherwise in writing, no specific economic, organisational or other result is owed.
Decisions regarding the implementation of recommendations and measures remain the responsibility of the client.
To the extent permitted by law, C.C.C Academy e.U. is not liable for economic or organisational decisions made by clients on the basis of the consulting services.
§ 13 Learning and Training Outcomes
C.C.C Academy e.U. undertakes to provide the agreed training and continuing education services professionally.
However, no specific learning, examination, development or application outcome can be guaranteed, as such outcomes depend substantially on participation, cooperation, the individual starting point and independent implementation by participants.
§ 14 Right of Withdrawal for Consumers
For consumers, the statutory provi
To the extent permitted by law, C.C.C Academy e.U. is not liable for economic or organisational decisions made by clients on the basis of the consulting services.
§ 13 Learning and Training Outcomes
C.C.C Academy e.U. undertakes to provide the agreed training and continuing education services professionally.
However, no specific learning, examination, development or application outcome can be guaranteed, as such outcomes depend substantially on participation, cooperation, the individual starting point and independent implementation by participants.
§ 14 Right of Withdrawal for Consumers
For consumers, the statutory provisions of the Austrian Distance and Off-Premises Contracts Act (FAGG) apply to distance contracts and contracts concluded away from business premises.
Consumers generally have the right to withdraw from qualifying distance contracts within the statutory period of 14 days without giving reasons.
Details of the right of withdrawal, its exercise and the statutory model withdrawal form are provided separately.
If consumers expressly request that the performance of a service begin before expiry of the statutory withdrawal period, the relevant statutory provisions concerning early commencement of performance, proportionate payment and, where applicable, loss of the right of withdrawal after full performance apply.
Mandatory consumer rights are not restricted by these GTC.
§ 15 Digital Content and Learning Platform
Depending on the offer, digital content and digital services may be provided via the C.C.C Academy e.U. learning platform.
These may include, in particular, videos, audio files, texts, worksheets, exercises, downloads, online modules and other learning materials.
Access to the learning platform is generally personal and may not be passed on to third parties without the express consent of C.C.C Academy e.U.
The applicable access periods are set out in the relevant product or service description.
For consumers, mandatory statutory provisions apply to digital content and digital services, in particular with regard to warranty and the right of withdrawal.
Where consumers expressly request or consent to digital content being provided before expiry of the statutory withdrawal period, the statutory requirements for a possible loss of the right of withdrawal apply. The required declarations and information are obtained or provided separately during the relevant booking process.
§ 16 Data Protection and Confidentiality
C.C.C Academy e.U. processes personal data in accordance with applicable data protection law, in particular the General Data Protection Regulation (GDPR).
Further information on the nature, scope and purpose of data processing is provided in the current Privacy Policy.
Personal or business-related information disclosed in the course of coaching and consulting services is treated confidentially unless there is a legal obligation to disclose it or otherwise expressly agreed.
For projects with businesses, the scope and limits of confidentiality, particularly in company-sponsored coaching, may additionally be regulated by contract.
§ 17 Copyright and Intellectual Property
All concepts, training designs, models, presentations, materials, exercises, texts, videos and other content created by C.C.C Academy e.U. or persons commissioned by it remain, to the extent permitted by law and unless otherwise agreed, the intellectual property of the respective rights holders.
Payment for a service does not automatically transfer copyright, exploitation rights or rights of use beyond the agreed purpose.
Distribution, publication, reproduction or commercial use requires prior written consent.
§ 18 Liability
The statutory liability provisions apply.
In relation to businesses, liability of C.C.C Academy e.U. for damage caused by slight negligence is excluded to the extent permitted by law. This exclusion does not apply, in particular, to personal injury.
C.C.C Academy e.U. is not liable for failure to achieve specific learning, coaching, consulting, business or project results unless a specific result has expressly been contractually guaranteed.
The respective providers are responsible for the content of external websites and services to which reference or links are merely provided.
Mandatory statutory liability provisions, in particular in relation to consumers, remain unaffected.
§ 19 Force Majeure
If an agreed service cannot be provided, or cannot be provided as agreed, due to an event of force majeure, C.C.C Academy e.U. is not liable for resulting delays or impediments to performance to the extent permitted by law.
Force majeure means extraordinary events beyond the control of the contracting parties that cannot be prevented despite reasonable care.
In such a case, the contracting parties will, where possible, seek an appropriate alternative solution, in particular postponement or an alternative form of service delivery.
§ 20 Safety and House Rules
For in-person events, participants undertake to comply with the house rules, safety rules and other organisational requirements applicable at the respective venue.
§ 21 Contract-Related Communications
Clients and participants must notify C.C.C Academy e.U. without delay of any changes to contact details relevant to contract administration, in particular name, address and email address.
Contract-related communications may be sent to the most recently provided email address.
Communications to C.C.C Academy e.U. may be sent to: contact@cross-cultural-communication.com
§ 22 Final Provisions
Austrian law applies, excluding the conflict-of-law rules of private international law, insofar as this does not conflict with mandatory statutory provisions.
For contracts with businesses, Vienna is agreed as the place of jurisdiction to the extent permitted by law.
For consumers, the statutory places of jurisdiction apply.
If individual provisions of these GTC are or become invalid or unenforceable, this does not affect the validity of the remaining provisions. In relation to consumers, the statutory provisions apply in place of invalid provisions.
Individual agreements between the contracting parties remain unaffected by these GTC.
C.C.C Academy e.U.
Strohberggasse 15/1/5
1120 Vienna
Austria
Email: contact@cross-cultural-communication.com
Version: August 2026